Brookline DPHHS Launches Human Services Resident Survey to Enhance Accessibility

The Brookline Department of Public Health and Human Services (DPHHS) is inviting residents to participate in a Human Services Resident Survey to gain insights into their experiences with accessing services. This survey is part of the third phase of the Human Services Assessment and Gap Analysis initiated by the Department in October 2023 in collaboration with consultants Kulik Strategic Advisors (KSA). The aim of the survey is to identify existing barriers to accessing various human services and is available in Chinese, Russian, Spanish, and English.

Residents are encouraged to take the 10-minute survey to help improve accessibility and effectiveness in Brookline’s services. Participating residents will receive a $10 gift card for their time. For questions about the survey, residents can contact Marcos Alcorn at malcorn@kulikstrategic.com.

The initial phases involved developing a resource inventory of human services and collecting provider surveys and conducting key informant interviews. Along with the Resident Survey, KSA will conduct focus groups among select populations to better understand the data behind residents’ experiences. Sigalle Reiss, Director of Brookline DPHHS, expressed her excitement for the launch of the Resident Survey, emphasizing the importance of residents’ voices in shaping future programs.