Unlocking the Future of Supply Chain: How Humans and Technology Can Collaborate Effectively

In its 10th year, Deloitte Consulting LLP and MHI have released their annual industry survey on the adoption of technology in the supply chain. The report takes a human-centric, technology-driven approach to the topic, emphasizing the importance of keeping humans involved in the decision-making process.

Wanda Johnson, a supply chain technology fellow with Deloitte Consulting LLP, presented the findings of the study to industry leaders and workers. The focus was on helping them understand how trends are evolving, where the industry is headed, and what the future might hold. Robotics, automation, and artificial intelligence were identified as key themes in the survey. Generative AI was noted for its potential to enhance human capabilities and facilitate reskilling.

Data governance was also highlighted as crucial in ensuring accurate results from clean data. While GenAI offers significant benefits in processing large amounts of data and assisting in decision-making processes, Wanda Johnson cautions against relying solely on AI-generated recommendations. It is essential for planners to carefully review the data to avoid potential errors that may arise if not closely monitored.

In conclusion, while technology plays a vital role in shaping the future of supply chain management, it is important not to lose sight of the human element in leveraging it effectively.