Expanding the ‘First Call’ Program: A Step Towards Improving Mental Health Services in Ohio Cities

The “First Call” program, originally founded in Shaker Heights, Ohio, has recently expanded to include four more cities: South Euclid, University Heights, Cleveland Heights, and Richmond Heights. The program’s success in Shaker Heights over the past two years has led to its expansion, which involves partnering mental health professionals with the police or fire department when responding to a mental health crisis.

Annette Amistadi, a social worker in Shaker Heights who has been involved in the program since its inception, emphasized the importance of having the right personnel respond to emergency situations. She highlighted that the main goal of the “First Call” program is to connect individuals in need of mental health support with professionals who can help in crisis situations. The process involves ensuring the scene is safe before the mental health team assists in deescalation and provides ongoing care options for the individual.

Last year, the program received 645 referrals in Shaker Heights, demonstrating its success and need for expansion into other cities. Cleveland Heights Mayor Kahlil Seren expressed his support for the program, recognizing the need for mental health services in his city. To cover the expanded area, four new mental health professionals and three peer support workers will be added. The program is set to launch in the additional cities by early summer, further extending its reach and impact across Cuyahoga County.

The “First Call” program aims to provide individuals with immediate access to professional help during a mental health crisis. By partnering mental health professionals with emergency responders, individuals receive timely assistance that can help them navigate through difficult times. As a result of this partnership, individuals are more likely to receive appropriate care and support after a crisis situation.

The “First Call” program’s expansion into new cities is an essential step towards addressing the growing need for mental health services across Cuyahoga County. With additional resources and personnel on board, individuals in these areas will have access to critical care during times of crisis.

Overall, the “First Call” program’s success has paved the way for its expansion into new cities. By providing individuals with immediate access to professional help during a crisis situation, this program continues to make a positive impact on communities across Ohio.