Carleton College Partners with TimelyCare for Virtual Medical and Mental Health Resources: Providing Accessible Care for Students

In the beginning of Spring Term 2024, Carleton students will have access to virtual medical and mental health resources at no cost. This service is an extension of the comprehensive health care services offered by Carleton Student Health and Counseling (SHAC). The recommendation for this addition came from the Student Mental Health and Wellness Working Group, who gathered feedback from students, faculty, and staff over the past year. The group advised the College to invest in telehealth, among other recommendations.

By providing free, 24/7 access to virtual medical and mental health resources, Carleton aims to better meet the demand for individualized care in a timely manner. The new virtual resources are available through a partnership with TimelyCare, a safe, secure, URAC-accredited, and HIPAA-compliant platform. This platform follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care. Benefits to students include convenient care, reduced wait times, a diverse provider network, and translation services supporting more than 240 languages.

Students will be able to access virtual care from licensed physicians and counselors from anywhere in the United States. These virtual resources are free and do not require insurance billing. TimelyCare resources for Carleton students include 24/7 on-demand and appointment-based medical care, mental health and emotional support, appointment-based mental health counseling (up to 12 sessions each academic year), psychiatric support (available by direct referral from a SHAC provider), health coaching