Health Plan Resource Guide for Hospitals and Providers Affected by Cyberattacks issued by HHS

Protecting Healthcare Providers Amidst the Change Healthcare Cyberattack: New National Resource Guide and Updates on Accelerated Payments

In the wake of the recent Change Healthcare cyberattack, the Departments of Health and Human Services (HHS), Administration for Strategic Preparedness and Response (ASPR) and Centers for Medicare & Medicaid Services (CMS) have released a comprehensive national resource guide containing health plan contact information to support hospitals and providers affected by the incident.

The cyberattack has resulted in significant disruptions for many providers, with some experiencing difficulties obtaining critical information from healthcare plans regarding payments or necessary flexibilities during this time. In response to these challenges, HHS, ASPR and CMS have taken steps to provide valuable resources to help providers navigate the situation.

One such resource is an informational letter that introduces the guide, encouraging hospitals and health systems to review the voluntary cybersecurity performance goals that were released earlier this year. Additionally, individuals can access the latest information on the cyberattack through the American Hospital Association (AHA) Change Healthcare cyberattack update webpage. This website includes an announcement from CMS on accelerated and advance payments to impacted hospitals and physicians, frequently asked questions, and an informational bulletin on actions states can take to assist Medicaid providers affected by the incident.

For further questions or assistance, individuals can reach out to Molly Smith, AHA group vice president of policy, at

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