Monday’s Adventure: Letting Customers Lead

Manday Employees Achieve Impressive Feats During User Experience Hackathon

During Monday’s User Experience Hackathon, Manday’s employees worked tirelessly to implement 745 system upgrades in just one day. The focus of this event was on improving and enhancing user experience (UX) based on proposals from customers, partners, and online communities. Teams in Tel Aviv, London, and Warsaw collaborated on addressing over 2,000 suggestions and reported UX problems that had been collected over several weeks. After a selection process, the teams began planning solutions for the chosen ideas.

The driving force behind this initiative is the belief that UX is crucial to customer satisfaction. Ila Narushevitz, director of product design at Manday, explained, “This year we decided to put extra emphasis on the issue of user experience. We set a challenging goal of developing and correcting hundreds of proposals that came directly from our customers through a concentrated effort in our offices around the world.” The teams tackled various customer feedback ranging from minor visual changes to text corrections and important feature completions to enhance UX.

Manday successfully fixed and upgraded 745 user experience-related features by prioritizing customer involvement by presenting each improvement to the customer who proposed it before launching it to the public. This collaborative approach demonstrated immediate impact customer feedback has on platform development while strengthening relationships between Monday and its customers.

Manday has always valued smooth and intuitive user experiences as vital components of daily work and places significant importance on customer relations within its corporate culture. The success of this hackathon showcases the potential of customer-centered development processes that incorporate customer feedback to drive innovation while maintaining product relevance. By actively involving customers throughout the process, Manday not only addressed specific system needs but also fostered a sense of community and creativity while establishing deeper connections with its customers.

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